In-Dealership Training - Sales Department
In-Dealership Training
Looking for a big return on your training investment? Gart Sutton and Associates offers in-dealership training for all positions in all departments.
Sales Department
Front Line Sales Training:
The I.D.E.A.L. Sales and Follow-Up Process
- Interact and build chemistry
- Guided discovery of customer
- Sit on, educate, and enrich
- Sit down and write up
- Close and complete
- Delivery and bell
- Thank and welcome to the family
- Continuous contact (3, 6, 12)
- Social media
- Referral and repeat
- AND MORE...
Sales Management Training:
- Training the sales manager to train the staff
- Fundamentals of management
- Coaching and counseling
- Inter-departmental relationships
- Understanding F&I
- Holding effective meetings
- Sales meetings
- Daily huddles
- One-on-ones
- Hiring, training, and keeping the right people
- Tracking performance statistics
- Who, how, and why
- AND MORE...
Analysis and Implementation of Industry Best Practices:
- Customer worksheet
- Who presents
- How it's presented
- Customer intro to finance
- Cash conversions
- Customer intro to parts, MotorClothes®, etc.
- Creating a "wish list"
- Customer intro to service
- Creating ownership
- Planting the right seeds
- Finance menu presentation
- AND MORE...