Consulting Services

Consulting Services

GSA offers a wide range of consulting services.

Overall Dealership

  • Needs assessments for each department
  • Action plans for departmental improvement
  • Improving employee retention
  • Roles and responsibilities (job descriptions)
  • Improving dealership communications
  • Compensation discussions and planning for all departments
  • Departmental and individual goal setting
  • Financial management:
    • Establishing/defining 5 Profit Center accounting system
    • Dealer management software set-up and assistance
    • Understanding financials
    • Sharing financial reports throughout the management team
    • Applying financial data to manage the departments and dealership
    • Departmental budgeting

Sales

  • Daily planning
  • Sales management training:
    • Recruiting
    • Hiring
    • Training
    • Motivating
    • Retaining
    • Prospecting for additional customers
  • Establishing and implementing structured sales processes
  • Salesperson training
  • Growing the pre-owned profit center
  • Sales and advertising planning, forecasting, and budgeting
  • Benchmarks and measurements

Finance & Insurance

  • F&I products training
  • Implementing a formalized F&I sales process
    • Sales worksheet
    • Insurance quotes
    • “Menu” selling
    • Credit bureaus
  • Developing Sales/F&I goals
    • F&I benchmarks
    • Profitability analysis
    • Establishing goals for each key measure
    • Follow-up routines for missed opportunities (e.g. priority maintenance or ESP)
  • F&I Log Review – Management Aspects

Service

  • Building and managing an effective Service Department
  • Maximizing technician efficiency
  • Evaluating performance
  • Benchmarks and measurements
  • Allocating resources
  • Scheduling
  • Compensation and incentive plans
  • Service P&L structure
  • Menu selling
  • Promoting and selling service

Parts & Accessories

  • Parts
    • Parts department efficiency analysis
    • Proper procedures for service parts
    • Proper use of bin locations
    • Inventory practices
    • Cycle counting
  • Accessories & Clothing
    • Effective clothing and accessory displays
    • Proper clothing and accessories merchandising
    • Square footage profitability analysis
    • Benchmarks and measurements
    • Clothing/accessories specialist training
    • Using a structured sales process