Overall Dealership

• Needs Assessments for each department

• Action Plans for departmental improvement

• Improving employee retention

• Roles and responsibilities (job descriptions)

• Improving dealership communications

• Compensation discussions and planning for all departments

• Departmental and individual goal setting

• Financial Management:

  • Establishing/defining 5 Profit Center accounting system

  • Dealer management software set-up and assistance

  • Understanding financials

  • Sharing financial reports throughout the management team

  • Applying financial data to manage the departments and dealership

  • Departmental budgeting

   

Sales

• Daily Planning

• Sales Management training:

  • Recruiting

  • Hiring

  • Training

  • Motivating

  • Retaining

  • Prospecting for additional customers

• Establishing and implementing structured sales processes

• Salesperson training

• Growing the pre-owned profit center

• Sales and advertising planning, forecasting and budgeting

• Benchmarks and measurements

Finance & Insurance

• F&I products training

• Implementing a formalized F&I sales process

  • Sales worksheet

  • Insurance quotes

  • “Menu” selling

  • Credit bureaus

• Developing Sales/F&I goals

  • F&I benchmarks

  • Profitability analysis

  • Establishing goals for each key measure

  • Follow-up routines for missed opportunities (e.g. priority maintenance or ESP)

• F&I Log Review – Management Aspects

Service

• Building and managing an effective Service Department

• Maximizing technician efficiency

• Evaluating performance

• Benchmarks and measurements

• Allocating resources

• Scheduling

• Compensation and incentive plans

• Service P&L structure

• Menu selling

• Promoting and selling service

Parts and Accessories

• Parts

  • Parts department efficiency analysis

  • Proper procedures for service parts

  • Proper use of bin locations

  • Inventory practices

  • Cycle counting

• Accessories and Clothing

  • Effective clothing and accessory displays

  • Proper clothing and accessories merchandising

  • Square footage profitability analysis

  • Benchmarks and measurements

  • Clothing/Accessories Specialist training

  • Using a structured sales process